When you are looking for RV lots for sale, you want to find an RV dealer that places a high value on the satisfaction of the consumer. Below you will find five topics that RV dealers with RV lots for sale should focus on with prospective motor home buyers. The list was taken from the Go RVing Committee 40 page report that covered these items to improve customer satisfaction when selling RV lots for sale.
The five topics are as follows:
1. Customers and warranty issues
2. Dealers and sales training agenda
3. RV industry communications via the media and customer support
4. The availability of replacement parts
5. Quality of all products
These items were listed as existing problems with RV dealers and RV lots for sale that can be fixed. As RV dealers strive to work on these issues on RVs and RV lots for sale, prospective and current motor home buyers will gain further confidence in dealerships.
Customers and warranty issues for RVs and RV lots for sale include increasing the ability to authorize turn around times during repairs; making it easier for customers with motorhome in need of repair to find out what is wrong online.
Sales methods should also be modified and consistent across the board, including training agendas. The online tool rvtrainingcalendar.org was referred to in the document as a good resource.
Customer support should be available in a pleasant and helpful manner. Communications that take place via media need to also represent well and be consistent in customer support options. Customers respond positively to being treated well.
It is also important that RV dealers have a good inventory of replacement parts, especially those that are needed most. Needed RV parts for motor homes and RV lots for sale should be listed in detail in the RV manual for easy referral. Recreational vehicle dealerships need to have a connection with offsite replacement parts that may be needed for new or used RVs.
The quality of the RV and lots should be high and noteworthy. Electrical systems should be working; plumbing should be in place; and there should not be any roofing leakage.
When customers begin to hunt for their new or used motorhomes or travel trailer, they want to have an RV dealer that they can depend on and trust. Buying a lot or a motor home is a large investment, so it is crucial that there is a healthy relationship with the dealer and the consumer on a short- and long-term basis.