Skyline RV Corporation

Layton Skyline RVs

If you think road travel in America is limited to cruising our country's magnificent interstate highway system, think again. Because just off the main thoroughfares, beyond the tree lines and privacy fences, is an entrancing mix of state highways, gravel roads, and yes, even some dirt tracks, where you'll find an America that you don't see on the nightly news. And what better way to discover the undiscovered than in a Skyline. And no need to search for a hotel or restaurant when you can park your own accommodations at some out-of-the-way campground or stop for a quiet picnic lunch in a small-town park. Skyline: What a great way to find your place, America!

Skyline RV's Commitment of Excellence

You can count on Skyline for quality products and services. Layton's Commitment of Excellence program asks customers to evaluate every aspect of their buying experience, leading to a better understanding of how Layton can meet your highest expectations as an RV buyer. Furthermore, Layton wants you to understand how well past customers are satisfied with their new RV's quality and performance, as well as the professionalism, service and follow-up of the retail RV dealer from whom their recreational vehicle was purchased. If they had to do it all over again, would they choose a Skyline trailer or recreational vehicle? Would they do business with the same recreational vehicle dealer? Would they recommend Skyline or the dealer to a relative or friend? All of this information is available to you.

Customer responses are translated into a Customer Satisfaction Index (CSI), which is a uniform measurement of the quality of the entire RV buying experience from the customer's point of view. You will find the information extremely useful as you decide with whom you'd like to do business.

Layton is learning much more about what Skyline RV's customers want, as well as what they feel they have received, developing an increasingly detailed understanding of how Skyline and its recreational vehicle dealers can continue to strengthen their ability to satisfy customers in today's competitive, quality-oriented market. This combined effort has resulted in improved customer satisfaction, which is Skyline RV's goal.

Layton Skyline's No-Nonsense Warranty

Manufacturing defects reported to Skyline within two years after original retail delivery of your new Skyline trailer or RV by an authorized dealer will be corrected without charge and within a reasonable timeframe. Excluded from this warranty are problems resulting from misuse (including lack of reasonable maintenance), minor imperfections, alterations, and improper transportation, installation, or hookup on the part of the dealer or owner. In addition to the specific legal rights offered by Layton's warranty, you may have other rights which vary from state to state.

Valuable features offered by Layton RV include:

Layton's Dare to Compare
Underwriters Laboratories Classification
2-Year Full Warranty
Individually Weighed -- Certified -- Posted on Exterior
Rain Tunnel Tested
Simulated Road Tested (Shake Simulator)
Top-Quality Mortise & Tenon Cabinet Door Construction (No Angle Cuts)
Stile & Rail Cabinet construction on Upper & Lower Cabinets
Seamless One-Piece Roof with Manufacturer's 12 Year Limited Warranty
Double-Wrapped & Sealed Exterior Metal Corners
Radius Clamp-Ring Windows
Radius Sealed Outside Compartment Doors
11,500 lb. Rated Safety Chain
Cambered Chassis
R7 Insulation
Larger Capacity Holding Tanks
Upgraded Name Brand Appliances
Over 53 Years in Business

Layton's Testing

Skyline recreational vehicles are subjected to a high pressure rain tunnel test to ensure they are watertight, and a shake test that simulates a rugged stretch of highway. The goal is to detect any problems before your Skyline trailer leaves the factory.

These and other procedures make Skyline's process quality control system one of the most aggressive in the industry. Skyline philosophy is to build quality in from the start, not just try to create the appearance of quality after a recreational vehicle is built. This total quality approach encompasses all aspects of our business ranging from the product concept to you, the customer. Our process control, testing, and inspection will assure you that you've made a wise investment by selecting a Skyline trailer or recreational vehicle as your ticket to enjoying the pleasures of the recreational vehicle lifestyle.

This Recreational Vehicle is UL Classified

Skyline goes to extraordinary lengths to eliminate any problems before your recreational vehicle is delivered to you. Our reliance on Underwriters Laboratories (UL), America's most respected authority on product safety and reliability, is our assurance. Since 1972, Skyline has used UL to provide independent, third-party certification of the design and construction of Skyline RVs. This strengthens Skyline's own rigorous quality control standards and gives you the comfort of knowing that every built Skyline RV is UL Classified.

Third-Party Certification of Recreational Vehicles is Important

An independent, technical authority that doesn't have monetary interest in the product's profitability is needed. UL Classification assures possible risks associated with the product's use are eliminated or reduced.

UL is the most widely recognized and accepted safety certification mark in the United States.

UL evaluates electrical, plumbing, heating, ventilating, air conditioning and fire safety features and systems of recreational vehicles. From furnaces and air ducts to electrical wiring and fuel and water piping, UL looks at all the critical systems of your vehicle.

All Recreational Vehicles Are Not Created Equally.

Insist that you and your family camp in a Layton trailer or other recreational vehicle that is UL Classified. Layton voluntarily comes to UL for safety certification, which is not required by law. Layton is concerned with the safety of all its products and knows that smart customers look for the UL Mark.

Look for the UL Mark on the outside of your recreational vehicle next to the front door

*Classified as conforming to ANSI A119.2. (Exceeds RVIA inspection requirements.)

Layton's Arthur Awards:

The Arthur Award was established to recognize the levels of superior customer satisfaction which Layton dealers have established as part of their Commitment of Excellence initiative. The award is named after Arthur J. Decio, the founder and Chairman of the Board of Layton Corporation.

All Layton retail customers are surveyed by an independent Customer Satisfaction company to evaluate how they were treated during their purchasing experience and how well our products have met or exceeded their expectations. Layton and its dealers take this feedback very seriously. Layton and its dealers listen to customer responses and modify products and processes as necessary, continually striving toward the ultimate goal of total customer satisfaction every time.

To recognize Layton dealers' exceptional effort towards total customer satisfaction, Layton has established the Gold and Platinum Arthur Awards. The Gold award is earned by dealers who score high enough in the Customer Satisfaction Index to achieve a very satisfied customer level. The Platinum Award is earned by our dealers who perform well enough to achieve extremely satisfied customers. These awards demonstrate to you that your Layton dealer is truly the best of the best.

Layton - It All Adds Up

• Double-Wrapped and Sealed Corners with Rubber Insert Molding
  Overlapped metal provides watertight design. Tape and molding application.
  
  
• Hydraulic Slide-Out Rooms with Manual Override
  Superior to electric. Smooth, quiet, and quick. Most dependable system on the market today.
  
  
• Actual Weight, Not Estimate Weights
  For your safety and peace of mind, Layton weighs every recreational vehicle at the factory. Other manufacturers use estimated weights which can be in error by as much as 20 percent. Insist your recreational vehicle includes actual weight next to the entry door.
  
  
• Tongue and Groove Plywood Floor
  Stronger than Oriented Strand Board (OSB). Plywood is a highly stable panel when exposed to moisture or high humidity. Other manufacturers slip customers OSB - the very same floor they spoke against for decades.
  
  
• Durable, One Piece Rubber Roof
  12-year manufacturer's limited warranty. U.V. ray resistant. Provides complete, watertight seal.